Orders
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make changes.
Didn’t receive an order confirmation?
Please check your spam or junk folder. If you still haven’t received it, feel free to contact us.
Shipping
How long does delivery take?
Delivery times depend on your location:
Denmark: 1–3 business days
EU: 3–7 business days
International: 5–10 business days
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.
Returns
How do I return an item?
To initiate a return, please contact us with your order number. We will guide you through the process.
How long do I have to return my order?
You have 14 days from the day you receive your order to request a return.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
Products
Are your products true to description?
We do our best to present our products as accurately as possible. However, sizing may vary slightly, and minor variations in color or texture may occur.
How do I take care of my product?
Care instructions may vary depending on the product. If in doubt, feel free to contact us for guidance.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure and encrypted systems.
Contact
How can I reach you?
You can contact us via email at olga@gabriel-copenhagen.com.
We aim to respond within 24–48 hours on business days.
If you didn’t find your answer here, feel free to reach out – we’re always happy to help.